Every Request for Quote is read by one of eleven in-house metallurgists and a dedicated applications engineer before a number is written. We commit to a 14-day standard lead time on custom draws, a 5-day rush floor for qualified programs, and a full PPAP / IMDS / Certificate of Conformance package on every shipment — all stated up front, not negotiated after the fact.
No general inbox, no SDR triage. Pick the desk that owns your alloy family or region — each line is answered by a named applications engineer with authority to scope, quote, and expedite.
Automotive harness, motor windings, and high-conductivity copper. Holds the Midwest and Northeast account book including three Tier 1 automotive suppliers.
Aerospace, ITAR-flagged programs, and exotic alloy work. Coordinates with the in-house metallurgical team on UNS-spec matches and PPAP / IMDS documentation packages.
Qualified-rush eligibility, plant scheduling, and account-level escalations. Reviews every rush request against the 5-day floor before opening the expedited production calendar.
Qualified buyers, supplier-quality auditors, and ITAR-controlled source-inspection teams are welcome at either Cleveland plant. Visits cover draw, anneal, and plating lines, the metallurgical lab, and the documentation archive — typically a half-day, scheduled 10 business days out to allow for visitor controls.
Three tiers. No ambiguity. The 5-day floor is contractual, not aspirational, and the documentation timeline runs parallel to manufacturing — not after it.
| Lane | Lead Time | Eligibility | Documentation | Notes |
|---|---|---|---|---|
| Standard · Custom Draw L-STD |
14
days
from PO release
|
All custom wire orders. Applies to all 47 stocked alloy families and the Low MOQ prototyping lane (≥ 50 lb). | C of C included every shipment. PPAP, IMDS, and mill test reports run in parallel — ready with first article. | Measured monthly on a public logistics dashboard; not a marketing slogan. |
| Qualified Rush L-RUSH |
5–9
days
floor: 5 business days
|
Qualified customers only — accounts in good standing, established alloy history, or pre-agreed master schedule. | Same parallel documentation stack. IMDS / PPAP accelerated to first article only. | Subject to anneal and plating line availability. Coordinate with the Rush Lane desk before promising a date downstream. |
| Documentation-Only L-DOC |
≤ 3
days
for re-issued packages
|
Existing shipped orders only. Re-issue of C of C, dimensional report, or mill cert for audit / customer file. | Re-issue handled by the documentation desk; no production scheduling impact. | Useful for end-of-year customer audits and PPAP re-validations. |
Procurement and engineering managers ask the same five things before submitting. Here they are, answered with our published policy — not a sales follow-up.
Flag the submission with the ITAR selector on the form. The intake routes to a controlled-data desk, all correspondence is logged in our ITAR-compliant archive, and any plant visit for ITAR work requires citizenship documentation per 22 CFR 120–130. We do not export technical data without an evaluated release.
The Low MOQ program covers custom wire runs starting at 50 lb for prototyping and small-batch R&D work — bridge tooling, pre-PPAP samples, and qualification trials. Production volumes scale to multi-million-pound annual contracts; the same metallurgical team covers both ends.
ISO 9001:2015 and AS9100D govern every line. Certificate of Conformance ships with every order. PPAP, IMDS, mill / spectro test reports, and dimensional inspection reports are produced in parallel to manufacturing — ready with the first article, not queued after it. RoHS compliance is documented across the alloy catalog.
The submission is routed to a paired metallurgist and applications engineer within one business day. We respond within three business days with a written quote, a confirmed lead time against the published 14-day standard / 5-day rush lane, or a short list of clarifying engineering questions. No quote leaves the desk without a metallurgist's review.
The form above goes to a real engineer, in Cleveland, on the next business day.
